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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
1-2years of Telecom & large tier 1-2 service provider experience for Core network alarm and fault management and managing VPN customers complains. 1st level troubleshooting & resolution of IP network faults in mobility and enterprise network environment. Cross function & vendor coordination First line analysis of incidents / issues and the restoration of the service Tracking and the escalation of events to relevant support services Forwarding calls to the appropriate Field Support Team where required Contacting clients when appropriate to solve any problems when required. Experience of working on IP/ MPLS Networks, MetroE with Cisco, ASR, Juniper, Alcatel, Huawei products. Network protocols: BGP, OSPF, RIP, EIGRP,IGRP, ISIS, MPLS etc. MS office (Excel and PPT) CRM Tools (Remedy, Info vista, Cacti etc.)Behavioral Excellent communication skill Capable to work under pressure and to handle high volume smoothly Provides leadership by projecting a positive attitude, and providing learning incentives Innovative and logical Excellent co-ordination and Inter-personal effectiveness Have systematic approach towards work areas Shift operation would be essentialEssential Qualifications: Engineering Graduate from E&TC, Computer Engineering or IT engineering.,
Keyskills :
customer servicesalesmisaccountsinsuranceTelecomTelecommunicationsTechnologyCustomer ServiceOperationsNetworkOperations Manager