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Academic Counsellor

1.00 to 2.00 Years   Bangalore   19 Jul, 2023
Tech Artist
Job LocationBangalore
EducationNot Mentioned
SalaryRs 5 - 6 Lakh/Yr
IndustryEducation / Training
Functional AreaCareer / Education Counselling
EmploymentTypeFull-time

Job Description

    KEY ACTIVITIES & RESPONSIBILITIESTo be the first level - point of university contact for the student.To act as an interface between the Student and the University departments.To track and communicate students, their academic progress, submission requirement and its status, in accordance with theUniversity session calendar.Tohandle both academic and administrative related (such as fee payment, LMS)student queries via calls, emails, and chatTo facilitate in addressing students with their semester subject related queries.To nurture students in completing their academic requirements in a timely manner.To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/ queries and also receive inbound callswhenever required to address students queries and respond to their emails.To achieve high student satisfaction by providing a personalized preciseand elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries To create and followprocesses and recommend process improvementsTo identify, escalate priority issues, coordinate with various teams to get the responses,and ensure that the response is provided to the student within the TAT.

Keyskills :
academic advisingcalling

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