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Account Coordinator(Fresher or Experienced)-Excellent Communication Skills

0.00 to 4.00 Years   Bangalore   18 Jan, 2024
Jobs Territory
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryMedia / Dotcom / Entertainment
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities:o Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally. o Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. o Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. o Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly. o Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. o Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management. o Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-inprogress that has been initiated. o Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required. o Provide feedback/guidance to Account Coordinators to ensure team performs as expected. o Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests. o Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Forecast and track key account metrics. o Communicate regularly with client regarding project performance metrics. Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables. o Initiate corrective action process as needed. o Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations. o May be responsible for educating and advising client about new services offered.Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift.

Keyskills :
client relationship managementclient coordination

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