Architect Lead - Systems Automation

Job Description

• The Customer Experience Automation Architect lead is a highly critical technical specialist, innovator, and strategic advisor that engages the following partners to accomplish the following:
• CX Automation Product Managers: to provide technical insights and support based on business reviews
• Customer Success Specialist (CSS) community: to technical build the CX Automation CSS community
• Customers: to accelerate their adoption of Cisco Cross Domain Automation Solutions that transform their business and drives business outcomes This is a highly strategic, customer-obsessed, and technical role intended to help our customers with a myriad of their adoption challenges across the following product domains:
• Cross-domain automation spanning architectures from Campus, Branch. DC, Cloud, to SP, etc.
• Cisco Crosswork
• Cisco Enterprise NFV Infrastructure Software (NFVIS)
• Cisco Managed Services Accelerator (MSX)

What You ll DoThis role focuses on driving architecture strategy, innovation, global execution, and global consistency across the Cisco s Customer Experience lifecycle success assets. Through technical and business expertise you will daily influence the products, offerings, programs, processes, tools, and results that craft the overall experience of CSS engagements with customers and will serve as a technical leader/mentor for the wider CSS community. This includes:

• Accelerate customer adoption in Cisco s most critical business areas by working with the CSS, Product Management, and customer community to identify, define, and share feedback that would aid in prioritizing the use cases
• Drive innovation and development of all our lifecycle success assets including Accelerators, ATXs, and Success-Tips in partnership with other CX Product Management Practice teams, New Product teams and the CSS community. Role also includes harvesting innovation and standard methodologies.
• Partner with the Digital Transformation & CX Engineering teams to provide feedback that influences a technical working model and platform for lifecycle success assets.
• Participate in Early Field Trial (EFT) process and delivery for all new lifecycle success assets (e.g., Ask The Expert, Accelerators) and be responsible for delivery and improvements to first round of pilot customers.
• Develop, mentor, and train wider CSS community on new lifecycle success assets.
• Participate in and maintain a detailed feedback loop with the CSS community to improve existing lifecycle success assets and assemble standard methodologies for all new development.
• Assist in mentoring some of our top CSSs on a rotational basis as they assist with lifecycle success asset creation and maintenance while contributing to their growth and development.

Who You Are

• Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that improve customer value.
• Technical Guru: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively applied in a customer s environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and industry standard methodologies
• Cross-Team Collaborator & Influencer: Work across internal and external teams of all levels to proactively encourage technical implementation decisions and work towards common goal. Ability to operate and work well with customers in a remote / virtual and face-to-face environment (varies by role).
• Business Acumen: Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace
• Results Oriented: Interest in and validated execution ability with relevant technologies and customer outcomes.
• First Responder: Skilled at issue management and handling customer expectations.
• Effective Communicator: Delivers sophisticated information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

• 6+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to domain
• Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges
• Suggested Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent strongly preferred
• Suggested Cisco Success Mgmt certifications: Cisco Certified Success Specialist
• Suggested Industry Certifications: CISM / CISSP or equivalent strongly preferred.
• BS Engineering, Computer Science, Masters preferred

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Keyskills :
use casesworking modelcisco certifiedcomputer sciencemanaged servicesissue managementproduct managementcustomer experiencedigital transformation