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Job Location | Bangalore, Chennai, Hyderabad |
Education | Not Mentioned |
Salary | Rs 3.0 - 6 Lakh/Yr |
Industry | IT - Software |
Functional Area | Application Programming / Maintenance |
EmploymentType | Full-time |
Manage Aspect Infrastructure and set priorities for the design, maintenance andevaluation of all aspects systems. Ensure the efficient utilization. Sound technical knowledge on Aspect UIP 7.x version. IVR development and management Root Cause Analysis for Critical Events Generate customized reports by querying data in Aspect DB and other 3rdparty data dumps/Data Views Application. Create and update voice n/w diagram. Aspect servers Maintenance Monitoring Alerts on dialer for erroneous activities and take corrective action Vendor Management for Aspect & Telecom vendor Validate and provide all reports and documentation related to Aspect IVRAnalyze existing operations and make recommendations for the improvement andgrowth Manage the IVR independently Productivity report preparing and presentation to customer. L3 Task Analysis with team. Team Leadership experience.Monitoring,design,technical,
Keyskills :
infrastructuremonitoringdatastagedialertechnicalanalysisivrdesign