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Assistant Manager

4.00 to 5.00 Years   Bangalore   12 Jun, 2023
Transformplus
Job LocationBangalore
EducationNot Mentioned
SalaryRs 6 - 7 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Assistant Manager- Training of Job descriptionExperience in delivering training programs by using prescribed methodology and maintain delivery matrix targets batch throughput/coverage/PKT sessions. Should have experience in handling team of multiple trainers.Responsibilities and Desired Skills:
    • Lead a Team of Trainers, Coaches, TL to enable training delivery.
    • Track record in designing and executing successful training programs.
    • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
    • Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training live environment.
    • Excellent communication and leadership skills.
    • Ability to plan, multi-task and manage time effectively.
    • Strong writing and record keeping ability for reports and training manuals.
    Skills Required:
    • People Management
    • Excellent verbal, written and interpersonal communication skills.
    • Must be proficient with Microsoft Office (intermediate PowerPoint, basic Excel).
    • Outstanding customer service skills and dedication to providing exceptional customer care.
    • Ability to multitask and successfully operate in a fast paced, team environment.
    Interested candidates can share CV to vishnu@transformplus.in

Keyskills :
outbound salescustomer servicevoice processcustomer handlinglead generation

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