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Assistant Manager - Claims

5.00 to 10.00 Years   Bangalore   23 Mar, 2023
Genpact India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Assistant Manager, Claims Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation. ResponsibilitiesResponsible for the operational tasks of Logistic Claims processes Solving claims tickets accurately and efficiently to achieve the fixed service level target Deliver different order to cash processes KPI s Cooperate with local Customer Service organizations, warehousing, distribution and transportation Ensure Logistic Claims processes are done in compliance with related financial controls Implement improvements to current processes Involvement in projects related to Logistic Claims area Ensure efficient customer service processes Qualifications Minimum Qualifications High School Degree / logistics can be an advantage Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset Strong analytical skills and attention to detail Bias for action (focus on results and use of intelligent risk taking) Team Alignment (team player; supports and respects others) Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise) Ability to identify issues proactively and troubleshoot on time. Excellent communication, influencing, interpersonal skills Experience in Microsoft suite including Outlook, PowerPoint, and MS Teams; advanced Excel skills Preferred qualifications SAP experience preferred Exposure to the consumer goods industry Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow) Good communication skills, ability to cooperate with external and internal customers Problem solving and decision-making ability Ability to work with various IT applications (SAP, PEGA, HRC, AR Collect, reporting tools, etc.) Analytical skills Customer service orientation Ability to work effectively under pressure Knowledge of different types of claims and deductions e.g.: OS&D (Overage, Shortage, and Damage), Pricing, Coupon Deductions, Promo, etc.,

Keyskills :
salesmisaccountstatbankingorder to cashadvanced excel

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