Assistant Manager - Risk Investigation & Counselling

Job Description

As one of the Managers of risk management, you will be entrusted with the responsibility of managing and controlling the risks (current or potential) faced. Under you, the risk analysts are expected to follow the Risk Management procedures. They work in shifts and provide 24x7 support. As a manager to them, you are expected to manage shift schedules, work allocation, ensure quality work and meeting SLAs. Team is well established and will grow and evolve into an outfit that will not only detect and address risks currently faced but also pro- actively identify, recognize and strategically address any potential risks which may be faced in future. In addition to the three risk categories mentioned above, you will also anticipate other potential financial, compliance or reputational risks and create strategies to handle them. The role will require you to both develop strategy/processes and manage operations. You will constantly interact with the customer service teams in order to resolve players concerns regarding fraud risk and irresponsible play. You will be reporting directly to the Head of Risk and Payments. Responsibilities include:Operational :- Proactively detecting and preventing fraud or any other activity which is in violation of our Terms of Service. Like multiple ids, money laundering and collusion. - To detect and prevent fraudulent activities relating to but not limited to player- You will ensure that the processes, procedures and communication with players are within the applicable norms and is in line with the overall risk management strategy.- Maintain a fair playing environment by ensuring proper implementation and execution of all risk management systems and processes.- Analyzing behavior of new users and old users for identifying new patterns which may help in early detection of risk. - Identify potentials loopholes/leaks in our product or marketing promotions and plug them - Coordinate with the Legal team to ensure that the processes, procedures and communication with players is compliant with the applicable norms and is in line with the overall risk management strategy - Design, develop, upgrade and implement Standard Operating Procedures for the risk management team- Manage shift schedules, work allocation, ensure quality work and meeting SLAs Counseling-- Operationalize counseling process for players so that they play responsible and within their means and time.- Setting up effective mechanism to understand the psychology of a player to detect irresponsible play.- Device effective psychology based counselling process for irresponsible players.Minimum Job Qualifications:- Substantial (5 to 8 years) hands on and customer facing experience in a risk management operations and demonstrating growth and leadership through those years- Any educational or professional background in psychology or counselling is most preferred- Involvement in/exposure to new initiatives in risk management operation - Working knowledge of database tools like SQL is preferred- Intuitive understanding of potential problems and loopholes - Excellent interpersonal and communication skills and ability to deal with conflicts and confrontations - Experience in team building and mentoring of subordinates- Strong ability to deliver with minimal resources and supervision - Highly reliable team player with an excellent work ethic - A graduate or post graduate degree - Fluency in a south Indian language like Telugu, Tamil or Kannada preferred - Attention to details and an investigative bent will be an added advantage.- Excellent oral and written communication skills in English. - Ability to work and deliver in a fast-paced environment, with tight deadlines.Location: MumbaiThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
customer servicemanagement systemsteam buildingstandard operating proceduresaccountsrisk managementdatabase toolssales