Associate Analyst - Conversion Service

Job Description

Job Title Associate Analyst - Conversion ServiceThe DC Implementation, an important arm of DC Operations, is primarily responsible for on-boarding of clients onto Fidelity platform and on-going maintenance of DC plans. The team offers variety of services to its clients through re/configuration of plans, quality assurance, contract amendment, asset movement and liquidation etc. Few roles client consultation to plan sponsors/advisors or designated plan administrators in helping them move data/liquidate assets by being a part of the global team model.The Purpose of This RoleThe Conversion Services under DC Implementation umbrella is broadly classified into a) Fund Actions b) De-Conversion c) Conversion Analyst Support & d) Data Conversion Consultant (DCC) and are involved in the conversion of Assets [401(k)] and Participant Indicative data either from Prior Record Keeper or to New Record Keeper. Conversion Services also involved in managing the existing Portfolio as required by Client.The Skills that are Key to this role

• Knowledge of US Retirement Industry, 401(k)
• Manage Stake holders
• Managing Client Expectations
• Good knowledge of MS Office applications
• Manage all aspects of the Project Life Cycle deliverables.
• Strength in analysis, research, and problem resolution
• Strong customer service skills and some experience working with internal business partners.
• Strong attention to detail and Independent judgment- Decisions made can impact client
• Relationship and participant experience. Incorrect processing can result in errors with plan level data.
• Strong time management and prioritization skills.

Technical / Behavioral

• Good Team Player
• Quick learner and ability to manage projects independently
• Ability of problem resolution
• Very good written and oral communication & Presentation Skills
• Able to communicate with stakeholders/clients/NRKs/PRKs in US
• Flexibility to quickly adapt to changes in product and processes.
• Willing to work in shifts (Night shifts)

The Skills that are Good To Have for this role

• Knowledge of US Retirement Industry, 401(k)
• Manage Stake holders
• Managing Client Expectations
• Good knowledge of MS Office applications
• Manage all aspects of the Project Life Cycle deliverables.
• Strength in analysis, research, and problem resolution
• Strong customer service skills and some experience working with internal business partners.
• Strong attention to detail and Independent judgment- Decisions made can impact client
• Relationship and participant experience. Incorrect processing can result in errors with plan level data.
• Strong time management and prioritization skills.

How Your Work Impacts the OrganizationCA Support:

• Accurate processing and transfer of Plan Assets from Prior Record Keeper
• Reconciliation of Purchased assets and transaction processed
• Reconciliation Audit and obtaining client approval
• Allocation of Funds as per Client Direction
• Processing Dividend/Interest accrued from the date of transfer of Plan Assets to Fidelity
• Perform complex problem resolution and root cause analysis.
• Identify process improvement opportunities and see to that it is implemented
• Meet and exceed all business goals Internal and External Service Level Agreements

Fund Action:

• Accurate processing and transfer of plan assets to new funds
• Changing of plan level investment elections accurately
• Processing of requests received from fund vendors on their portfolio amendments including fund mergers
• Creating and evaluating the Blue Sky Reporting which will have the impact on Tax liability of participants

• Interact with Global partners such as CAP Group, MD and Fin-Ops to resolve the issues at Global level
• Respond timely to operational requests submitted by Relationship managers/Managing Directors of Fidelity Plan
• Perform complex problem resolution and root cause analysis.
• Identify process improvement opportunities and see to that it is implemented
• Meet and exceed all business goals Internal and external Service Level Agreements

De-Conversions:

• Accurate processing and transfer of Plan Assets from Fidelity to New Trustee
• Extract Participants records, Evaluate and send to the New Record Keeper
• Participate in the Conference calls set up by the New Record Keeper on behalf of Fidelity and Clarification/queries of any gap In the Data/Asset transfer/Procedures
• Work closely with Relationship Management team and Fin-Ops to execute the project without any flaws
• Respond timely to operational requests submitted by Relationship managers/Clients/New Record Keepers
• Perform complex problem resolution and root cause analysis.
• Identify process improvement opportunities and see to that it is implemented
• Meet and exceed all business goals Internal and External Service Level Agreements
• Communicate project milestone feedback to all the concerned levels of the organization.

The Expertise We re Looking For

• Should be a Graduate Preferably from Mutual Fund Industry
• An experience of 3.00-3.50 Years in non-voice BPO operations from Mutual Fund Domain Preferably from 401(K).
• Strong process improvement focus.

Location : Bangalore - EGLShift timings: 5:30pmCertifications:Company OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com. Fidelity Investments is an equal opportunity employer.Apply,

Keyskills :
service levelroot causedc operationsblue skyresearchbpo operationsbasisms officecustomer relationsquality assurancedata conversionmutual fundsrisklife cyclecomplianceproject life cycle