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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Hardware / Telecom Equipment Design,Telecom Network Design / Management |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: RRF004758 Job Title: Avaya engineer Category: Deliver remote service and support to customers Work in shifts Interact with customers to provide response to inquiries, concerns, and requests Gather customer s information and determine the issue by technically evaluating and analyzing the symptoms Follow standard processes and procedures Identify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate. Accurately process and record call transactions using designated tracking software; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Prepare Knowledge base articles post issue resolution / Standard operating procedures for repeat activities Proper phone etiquette; Ability to speak and write clearly and accurately; Knowledge of customer service principles and practices; Effective listening skills; Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities; Strong Analytical skillsGood Knowledge in supporting and handling Avaya UC and CC products.CMS ,IPO, AES Nortel, SBC, AVP, System manager, Voice Mail ,Audio codes, Avaya CM, AEP.Able to solve problems with general guidanceShould be ready to take ownership Candidate should have experience in handling daily O&M activities like remote monitoring, health checks, backups Key Skills: Avaya CM,SM and SMGR,Media Gateways Location: BAN Required Experience: Min 2 yrs Positions: 1 Contact Person: Kathiresan,
Keyskills :
standard operating proceduresvoice mailknowledge basemedia gatewaysphone etiquettecustomer serviceissue resolutionremote monitoringipoaescodescheckssoftwarearticlesavayanortel