AVP - Retail Analytics Operations, SBIM

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. JOB PURPOSE:

• Lead and manage the Information Management, Business Performance Reporting & Analysis, Sales Performance Management and Scorecards
• The key requirement for the role is the ability to understand the business, develop data-driven solutions to address business problems and independently manage end-to-end project communication with business partners, mentor junior analysts, lead by example and display a proactive learning attitude

KEY RESPONSIBILITIES:

• Partner with Senior Leaders, GPM and Stakeholders on various initiatives, in line with organization objectives
• Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement
• Ensuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectively
• Continuous Improvement in Productivity to the standards prescribed from time to time
• Manage data & information support for all the key initiatives of business units across Retail Bank supporting country & group teams.
• Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion/migration due to Data-Mart enhancements).
• Work with Group SBIM team on setting up guidelines related to data security governance in line with Group Policies and monitoring/tracking the team s compliant
• Provide guidance to Group/Country SBIM teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner
• Work closely with DW and Ops function of Group SBIM and the data warehouse team on solutions to resolve identified production issues which are impacting the existing infrastructure/solution covering data quality, data assurance, refresh timeliness, data security governance
• Manage the infrastructure need of the team
• Proactively managing/monitoring the processes around data warehouse access application, approval and user access review
• To work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements
• Manage analytics support for all the key initiatives of all segments/products of Retail Bank
• Analytics support spans across entire gamut of business - Customer Acquisition, Portfolio Management, New Product Development
• Manage analysis & reporting across all Retail products/segments
• Manage processes leading up to scorecard performance tracking and incentive calculation
• Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards
• Upholding the Values of the Group and Company at all times
• Responsibilities include recruitment, training, mentoring, work supervision and performance appraisal
• Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role

KEY RELATIONSHIPS:

• Group RB, SBIM, all the CFD, GFD, as well as Business Finance teams for the countries.
• Project team
• Scope HR, HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI
• Other Teams for the countries within GBS

KEY MEASURES:

• Seamless service delivery of processes migrated to GBS.
• Meet or exceed the service levels agreed with the customers.
• Effective system of financial and operational controls and quality standards
• Growth of GBS as per plan agreed with the project team.
• Productivity, process improvements initiatives done in GBS
• Employee satisfaction survey
• Customer Feedback

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
data qualitydata securityproject teamsprocess designservice levelsdata governanceservice deliverybusiness financesales performanceprogram managementportfolio managementreportinganalysis