AWM Change Mobilization - Process Engineering - Vice President

Job Description

The AWM Ops Change Mobilization team partners with Operations, Technology and Business leadership to take the best of what we do, within and across LOBs, and drive deliberate cross-pollination across AWM Operations teams, promoting global process consistency and standards. We focus on evolving the organization s capabilities to move from lower to higher-value added tasks, and creating agile processes, teams and infrastructure that enable differentiated client experiences and outcomes. We follow a hypothesis-driven, data-informed approach to identify opportunities and employ co-design principles to create effective, scalable, well controlled solutions. Those solutions seek to differentially equip our people and support their development as Operations professionals of the future. We serve the broader organization and maintain a service-oriented attitude in all that we do. As part of the Change Mobilization team, the Business Process and Decision Management center of excellence focuses on building a best in class process and decision management capabilities across AWM using a Low Code approach, and in using these capabilities to drive high value workflow, and decision design, and automation initiatives. Other key capabilities under Change Mobilization include Intelligent Automation, Business Intelligence, Analytics, Service Design, and various product teamsKey responsibilities include:

• Lead and drive key workflow and process automation engagements across AWM
• Drive and product manage BPM, BDM and low code execution capabilities in a holistic manner for AWM
• Be an active member of the Design Modeling Center of Excellence and support the community of practice members.
• Actively participate and provide hands-on support during problem identification sessions, to help capture and document problems, major issues and actionable opportunities
• Manage and track deliverables, and provide status reports as required by management
• Develop deep trust-based relationships with stakeholders, and colleagues
• Partner with Operations teams to track and monitor deliverables as they implement recommendations
• Partner with Technology teams to design and build Implementation solutions for workflow and business decisions
• Support the automation of process and decision models with Technology
• Drive training courses across Business Process and Decision Management
• Identify and raise potential roadblocks / obstacles and escalate issues to the team
• Interact with other high-performing teams within JPM to inspire innovation and champion change throughout the bank
• Continually look for opportunities to support the team s service offering with a focus on repeatable, scalable, exportable practices and tools
• Qualifications
• 12+ years of combined experience across process and decision re-engineering and automation
• 5+ years of experience working across low code automation capabilities and a deep understating of low code implementation lifecycle
• 5+ years of experience managing change management teams with focus on process and decision management
• 3+ years of experience with workflow and decision design and automation
• Hands on experience with Low Code automation solutions like Pega Low Code, Appian and other solutions aimed towards process automation
• Expert knowledge on BPMN, DMN, CMMN and other process modelling frameworks
• Deep expertise and experience in end to end architecting and managing of process and decision model repositories
• Experience product managing and rolling out BPM, BDM or other low code capabilities within large scale organizations
• Hands on experience with mapping and modelling tools using DMN and BPMN example tools include Signavio, Camunda, Sapiens, Appian, etc.
• Must showcase skills on process modelling, decisions modelling, creating asset library, optimization of process models, simulations and prototyping
• Experience in designing, architecting, and optimizing decisions models specifically for implementation
• Must have expertise of process improvement and process re-engineering frameworks like Lean, Six Sigma. Green Belt or higher is a plus
• Proven record of using process mapping and improvement techniques to improve process and decision efficiency, and identifying control gaps to improve overall operational capabilities
• Ability to hold and independently drive stakeholder and working group conversations on project
• Understanding of core concepts of data analysis, ETL, and management e.g. KPIs, KRIs, KGIs etc.

Keyskills :
process engineeringsafetytroubleshootingqualitydocumentationcenter of excellencecommunity of practicegreen beltdata analysisstatements of work sow