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Business Analyst - Warranty Analyst

4.00 to 8.00 Years   Bangalore   21 Dec, 2022
Genpact India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    • Adjudicate pay or deny the claim received.
    • Oversee & ensure warranty support on pre- & post-contractual warranty administration & management, terms & conditions of the contract, & management of claims.
    • Manage ageing claims with regular follow-ups with the end customer/client for the smooth closure of the claim.
    • Identify the root cause of the failure of claimed parts and pay the credit accordingly.
    • Good understanding in service bulletins.
    • Ensure process KPI are maintained TAT, Accuracy
    • Provide support to IT team for the enhancement of the warranty portal.
    • Customer relationship management through conducting periodic reviews.
    • Prepared weekly and quarterly open/closed warranty claims showing the activities of all warranty claims paid to streamline the process and minimize delays.
    • Performed Quality Audit for the team.
    • Take ownership for new initiatives and analytics
    Qualifications we seek in you Minimum qualifications
    • Bachelor or Master in any disciple
    • Good Communication skill and Proficiency in MS Excel.
    • Analytical and problem solving skills.
    • Decision making skills.
    • Excellent interpersonal skills
    Preferred qualifications
    • Prior Aviation experience
    • Analytical Mind, Reasoning skills, Proactive, Self-Starter, Ability to work with larger team, Work under Pressure
    ,

Keyskills :
customer relationsdocumentationrequirementsfunctionalbusiness requirements

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