Business Operations Senior Representative

Job Description

Senior Representative, Business Operations We re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.Join us to do the best work of your career and make a profound social impact as a Senior Representative, Business Operations on our Business Operations Team in Bangalore.What you ll achieveIn this role as a Business Operations Senior Representative, you will identify issues, investigate root causes and recommend solutions to reported problems and provide guidance to both internal and external customers in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail. Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all system problems are resolved in an accurate and timely manner as well as identify primary and secondary source suppliers for materials and services.You will:
• Plans and releases purchase orders to secure materials and services on an as needed basis. Submits Request for Quote (RFQ) and analyses responses on Total Cost of Ownership basis.
• Evaluates supplier s performance (price, on-time delivery, quality, lead-time, TAM) and prepares feedback. Develops and administers purchasing improvement programs.
• Responsible for E&O management and mitigation.
• Develops long-term relationships with senior management of strategic suppliers for materials, services and technology.
• Resolves receiving and invoice discrepancies and manages applicable metrics within the job scope. Maintains accuracy of procurement database and material return to suppliers on a timely basis (where applicable).
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements
• Bachelor s or master s Degree with 0 to 2 years of relevant experience or interest in procurement operations and helpdesk.
• Deal quickly and efficiently with issues of ambiguity.
• Must demonstrate personal effectiveness by listening, taking ownership and displaying role model behavior.
• Must set realistic expectations and then deliver on commitments. Good performance ethos and personal commitment for outstanding customer service.
• Excellent communication and customer service skills plus the flexibility to work shifts.
Desirable Requirements
• Display Good intellectual capacity by making optimal decisions, solutions, and actions.
• May prepare help desk incident reports and assist in hardware and software evaluation
• May be responsible for supply chain management for integrated assemblies.
• May monitor factory level execution according to allocations.
Who we areWe believe that each of us has the power to make an impact. That s why we put our team members at the center of everything we do. If you re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 15th Nov Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R235238Dell s Flexible & Hybrid Work Culture At Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page. ,

Keyskills :
customer relationsmarketingsecuritiesaccrualsequitiestotal cost of ownershipsupply chain managementequal employment opportunitycontinuous improvement facilitationrole modelsupply chainsocial impactdrive resultspurchase orderscustomer service