Catalog Associate, EN, Retail Business Services (RBS)

Job Description

Job summary Job Profile:Associate Retail Business Services (RBS)Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.The Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager. Roles and Responsibilities: Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog. Maintain records of day-to-day work by updating trackers to reflect work done.Amazon.com, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. The company has grown to a multi-billion dollar enterprise since it was founded in 1995. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewelry. We operate stores in the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Japan, China and India.Retail Business Services (RBS) team is currently organized around 3 goals: Website setup of new products, providing support services associated with keeping items current on the website and resolving defects that occur in the supply chain. The RBS team are looking to staff up the team with Associate Catalog. As an Associate in RBS, you will contribute to increased customer sales as a result of high quality processes associated with creation and maintenance of product lifecycle on the Amazon website. Listing out the requirements of the role:Duties and Responsibility: Under general supervision, performs variety of tasks in populating/procuring content for the product catalogs on the Amazon Web Site. Duties may include, content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed etc.Skills:
• Strong written communication skills
• Good working knowledge of MS Office
• Typing skill of 40 wpm with 100% accuracy
• Preferably a domain expert
Ability to:
• Multi task in a fast paced environment.
• Operate in the system with the speed and accuracy necessary to meet departmental standards
• Handle stressful situations
• Maintain composure in critical situations and communicate clearly with both internal and external customers
Demonstrate:
• Passion for delivering great customer experience
• Strong inter personal & communication skills
• Excellent listening skills
• Excellent Data Accuracy skills
• Eye for Detail
• Commitment to meet Deadlines
• Critical Qualities/Characteristics:
• Constructive spirit of discontent & mental toughness
• Practical ideas
• Pace of implementation & consistency in performance
• Willingness to take initiatives & Candidate should be flexible to working in shifts.
Skills and Competencies Required: Proficiency in German: B1 and above or BA/MA in German. Excellent written and oral communication skills in English. Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely. Basics in MS Excel Strong analytical skills Ability to do high school level arithmetic. Familiarity with navigating the internet research techniques on the internet and finding required information quickly. Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions. Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information. Flexibility in working in shifts and working hours., Graduation in any stream. Excel knowledge is a must. Graduation in any stream. Excel knowledge is a must. Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.

Keyskills :
retailweb servicescatalogsmarketingteam management