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CB_Client Onboarding_Operations Analyst

5.00 to 0.00 Years   Bangalore   22 Nov, 2022
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxSales / BD
EmploymentTypeFull-time

Job Description

    Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financialinstitutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion The Firms broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients domesticand international financial needs.The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for drivingand coordinating all aspects of the setup for custom card and cash management services includingworking with key internal partners to ensure a best in class experience for clients.The CBCO group is seeking an Implementation Specialist that will work closely with our business partners and be responsible for coordinating all aspects for Card and Cash Management set ups. The Implementation Specialist will handle a high volume of simultaneous requests.Core Responsibilities:
    • Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
    • Exhibit ownership of on-boarding experience and client satisfaction
    • Ownership of internal communication and status updates
    • Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
    • Demonstrate creative problem solving and solid judgment/decision making
    • Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
    • Diligent awareness of risks in our processes in a timely manner
    • Ownership, escalation and resolution of risk issues when they occur in a timely manner
    • Manage activities with internal clients and business partners
    • Recording observations & escalate wherever necessary
    • Identifying items which needs Remediation & Amendments.
    • Identifying gaps/exceptions and recommending possible solutions.
    • Reporting/MIS
    • Project Management.
    Required Qualifications:
    • Must be strong in both verbal and written communication
    • Prior experience of client facing roles in institutional banking or dealing with institutional customers is required
    • Prior experience in client onboarding in preferred
    • Graduates with minimum of 5 years of experience.
    • Demonstrated problem solving ability through interaction with internal and business partners
    • Exceptional verbal and written communications skills. Communication is paramount.
    • Ability to independently manage conflict and mobilize internal resources to resolve issues
    • Strong interpersonal and relationship building skills
    • Excellent logical, analytical skills and attention to detail
    • Knowledge of Microsoft Suite of products
    • Aptitude to work with numbers and deadlines.
    • Proactive approach
    • Knowledge of TS & CB Products and Operations will be an added advantage.
    • Ability to grasp/learn new products/audits which are currently not in scope.
    ,

Keyskills :
customer relationsreportingmisslaaccountscash management servicescreative problem solvingservice levelcash managementproblem solvingasset management

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