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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The Client Experience Associate will play a key role in helping execute the listening post design that will enable capturing client feedback. The role will be hands-on implementing client surveys within third party survey tools. The individual will develop new real-time feedback channels that support business improvements and align those feedback channels to key moments in the client journey. The role will support the most effective ways to gather real-time feedback, executing the new methods and working closely with key partners to ensure feedback is utilized. The individual will also evaluate and implement new technology platform(s) that support real time feedback efforts.Specific ResponsibilitiesImplement real time feedback channels that support client experience improvementsManage a small teamAdminister surveys through third party tools (e.g. Confirmit, Qualtrics) and conduct analysis on survey outputDesigns and test surveys in the survey toolEstablishes self as expert at designing, testing and launching surveys.Supports the implementation of the new tools and technologies to administer surveysProduce reports of survey responses catered to different audiencesSupport additional client research projects, as needed.Support preparation of executive update to summarize client feedback from surveys etc. shared with senior leadersQualifications8-10 years of relevant experience in client experience role; ideal candidate will have experience executing journey-based / real time feedback program and experience working with third party tools e.g. Confirmit, Qualtrics etc.Ability to understand key business processesExperience in process design or project managementAbility to synthesize qualitative information and present concise, easy-to-read findings to an executive audienceSuperior writing and verbal communication skillsComfort working with employees at various seniority levels and locations while building strong internal relationshipsSelf-starter, ability to work both independently and as part of a teamStrong Excel and PowerPoint skills ability to visually show new processesEducation: Bachelors degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience,
Keyskills :
process designcomputer scienceresearch projectsinformation systemsverbal communicationbusiness administrationexcelidealdesignsurveytestingwritingscienceresearch