CB-WLS-Loan Servicing Supervisor-Team Leader- Bengaluru, Karnataka, India

Job Description

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Corporate Centers are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions. COMMERCIAL BANKING - LOAN AND AGENCY SERVICES DESCRIPTION Deal set up, Servicing, Secondary Loan Trading Settlements The CB - Loan Operations team is responsible for servicing a portfolio of syndicated (Agency and non-Agency) loans across 12 geographies in Asia, 6 in EMEA and the region of North America. The team also provides support to Secondary Loan Trading Settlements and Deal Set-up. Support is provided for the held to maturity and held to sale portfolios for the Commercial and Investment customers of the bank. Servicing involves deal set up, processing new and subsequent draws, pay downs, rollovers, interest and fees application, sub-participation support. Given global nature of the service delivery, the team provides 24/5 business support and partners with internal & External stakeholders across the globe, cutting across various time zones. Team Leader- Loan & Agency- Wholesale Loan Operations The Team Lead is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:
• Closely monitor the team on day to day basis to ensure all SLA s are met and any exception are immediately escalated for resolution.
• Adherence to laid down QUALITY & QUANTITY SLAs.
• 100% compliance to process related policies, guidelines and controls.
• Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
• Support the secondary trading desk with Tarde booking and settlements
• Escalates issues as required to the management.
• Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)
• Ensure timely follow ups with the agent / customer for any missing notifications.
• Ensure all the funding with in the SLA are been completed the same day.
• Be the SME be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required
• Be the first point of escalation for all Process related issues from internal/external customers.
• Should have an eye for detail to ensure all documents are processed and reviewed correctly.
• Responsible to perform peer QC checks for transactions processed
• Ability to identify changes to processes and procedures to improve productivity and efficiency
• Provide constructive process related feedback to line manager for the team members
• Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
• Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.
• Drive Process improvements and other initiatives.
• Ability to work under pressure and high volumes.
Eligibility:
• Bachelors degree with a minimum of 5-7 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry
• Candidates with knowledge of loan systems like loan IQ will hold an added advantage
• Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
• Strong MS office and analytical skills
• Experience in process training a unit/individuals
• Strong risk & control mindset
• Knowledge of investment banking products including Loans
• Strong project management skills
• Open to shifts
• Strong communication skills
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Keyskills :
middle officeinvestment advisory servicesms officequalitysla