skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Chat Support Executive / Non Voice Process

0.00 to 3.00 Years   Bangalore   31 Aug, 2023
Fondstaff Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office OperationsCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Summary: We are looking for a highly motivated and customer-focused Chat Support Executive to join our customer service team. The Chat Support Executive will be responsible for providing exceptional customer service and technical support to our clients through chat and other written communication channels. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.Responsibilities:
    • Engage with customers through chat and written communication channels to assist with inquiries, troubleshoot issues, and provide solutions.
    • Provide accurate and timely responses to customer queries, maintaining a professional and empathetic tone.
    • Ensure a high level of customer satisfaction by addressing concerns, resolving problems, and exceeding customer expectations.
    • Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized assistance.
    • Keep up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
    • Document all customer interactions, issues, and resolutions in the companys CRM system.
    • Participate in training sessions to enhance technical skills and product knowledge.
    • Meet or exceed individual and team performance targets, including response time, resolution time, and customer satisfaction metrics.
    • Continuously identify opportunities for process improvement and provide feedback to the team leads.
    • Uphold company values and customer service standards in all interactions.

Keyskills :
non voicenon voice processcomputer operatingcommunication skillschat processtyping speed

APPLY NOW

Chat Support Executive / Non Voice Process Related Jobs

© 2020 Skillindia All Rights Reserved