CIB_Operations_Generic_Global_JPMC

Job Description

Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Employer DescriptionJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Job Description Responsibilities
• Understanding and implementation of KYC standards, guidelines, policies and procedures
• Be a KYC expert in Corporate and Investment banking domain to conduct end to end KYC
• Collection and verification of confidential client data via publically available and internal sources
• Understand the firm s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD),Specialized Due Diligence(SpDD) and Product Due Diligence requirements (PDD)
• Compare and contrast differences within KYC records , highlight and escalate any discrepancies
• Face off to Compliance , Screening, DDR and AAR team to resolve KYC exceptions and obtain approvals where necessary
• Engage with multiple stakeholders including Middle office, On shore makers to track exceptions and KYC completion
• Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Effectively address any issues that might be escalated by either internal or external customers
• Identify special training needs that may benefit team members to increase team efficiency and quality
• Proactively highlight potential issues to management
• Drive Process improvements and implement process changes as necessary
• Identify root causes, understand connections and implications and evaluate alternatives
• Make decisions that are effective and well-grounded based on guidelines, policies, and insights
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Be flexible to multi task and effectively manage priorities across the wider function
Qualifications
• Bachelor s Degree and/or Graduate Degree
• 8-14 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC
• Proven track record of ongoing coaching, educating and directing a team.
• Experience with leading a new team with limited Subject Matter Expertise
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management
• Strong relationship building skills to influence/negotiate desired outcomes
• Ability to deep-dive and investigate issues to see a successful resolution
• Experience with the build out and execution of a new team or procedures
• Ability to identify risks and issues and successfully navigate through to completion
• Possess strong computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
• Self-reliance and willingness to own problems and creatively find solutions
• Strong interpersonal and verbal/written communication skills
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
• Develop and lead a team that is responsive to dynamic organizational and operational changes
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Keyskills :
lotus notesmiddle officesubject matter expertisework effectively