CIB-Trade Lifecycle Analyst -Team Leader

Job Description

Employer Description JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. Job Description Position Responsibilities
• Supervisory responsibilities for trade related issue resolution.
• Pre-matching of trades for Global markets by interacting with agent banks and brokers across the globe
• Serve as QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
• Validate high value transactions per stratification grids daily
• Work with various internal teams such as Client Facing Teams, Reference Data Team, Securities Lending, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
• Manage team providing leadership and oversight.
• Partner within the CICM trade Ops team and across the team to ensure the end-to-end process is completed appropriately. Responsible for final signoff
• Respond to and resolve client inquiries on a timely manner
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
• Partner with client service teams to help change client behavior where required to remove manual processes.
• Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
• Ensure all day to day queries dealt with within required SLAs and escalate issues.
• Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is Always Audit Ready
• Follow JPMorgans established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
• Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
• Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
• Active involvement in projects within the team
• Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis
• Update KPI and KRI s daily
• Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
• Plan and Track training needs and programs for people development.
Qualifications
• Bachelor -s degree required (business discipline preferred)
• Minimum 6-8 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space
• Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)
Core Abilities
• Excellent prior custody, markets, or executing brokerage operational experience
• Ability to work closely with business partners and interact with all staff levels
• Ability to be flexible, follow tight deadlines, organize, and prioritize work
• Experience of working on multi-stream programs
• Strategic thinking coupled with practical execution
• Strong analytical and problem-solving skills including taking the initiative to drive change and enhance controls
• Ability to manage through a changing business landscape
• Candidate must have a control focused agenda, and a thorough understanding of program/project risk
• Anticipate issues and aggressively drive initiatives to ensure results
• Self-starter and ability to learn quickly
People and Communication
• Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
• Leadership with proven ability to manage by influence to promote change
• Proactive in identifying and escalating issues
• Leadership / Teamwork: Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams
• Manage Disagreements: Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; strives for win/win solutions
Business and Subject Matter Knowledge
• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
• Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives, Repo
Education and Certifications Bachelors Degree required or equivalent ,

Keyskills :
customer relationsqualityslacoachingsales