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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function. Previous experience of leading a team. Define Citrix Desktop Virtualization, Virtual Workspace, and Application Delivery strategy and roadmap Design, implement and support enterprise-level Citrix environments to Install, configure, and maintain Citrix servers and related systems Develop, document, and enforce the standards and controls to ensure integrity of the Citrix environment. Identify opportunities to standardize, enhance, and automate existing processes Minimum 8+ years of experience in information technology, Possess a detailed understanding of architectural dependencies of Citrix technologies Experience with Citrix technologies, Citrix XenApp/XenDesktop/XenServer , CVAD (Citrix Virtual Apps and Desktops 7.1811 or later), Citrix NetScaler, Web Interface/StoreFront, Citrix Provisioning and Machine Creation Services (MCS), Experience in configuring and managing complex Citrix environments containing XenApp, XenDesktop, NetScaler, Storefront, Firewalls, and other supporting technologies 8+ years of experience in deploying and managing large Citrix environments with over 2000 concurrent users Awareness of latest technologies and trends Knowledge of agile methodologies Must have the ability to identify and instill industry best practices. Proven Customer Service skills Excellent written and oral communication Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround. Point of Contact for IT Teams and Vendors at across geographies. Point of Contact for future Infrastructure Enhancement and requirement gathering. Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations Manage IT Service Delivery at onshore Locations Coordinate with Offshore IT Team for coherence with Business require-ments. Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team. Work with PMO on short/long term IT Project implementations Work with Delivery SPOCs and client Business users on IT requirements Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations Vendor Contract and License Management Implement Service improvement and Transformation initiatives,
Keyskills :
it service deliverycustomer serviceservice deliverychange managementit infrastructurelicense managementoral communicationservice improvementagile methodologies