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Client Success Manager

5.00 to 8.00 Years   Bangalore   09 May, 2023
I LEARN FUTURE
Job LocationBangalore
EducationNot Mentioned
SalaryRs 8 - 12 Lakh/Yr
IndustryRecruitment Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Day-to-day responsibilities include:
    • Expertise in End-to-End recruitment life cycle.
    • Deliver high quality, professional and proactive day to day service to the client, with agreed SLAs.
    • Manage end to end requirement of clients - right from gathering requirements, effective outcome from respective team member/s, final deployment and invoices.
    • Endorse client satisfaction and increase in business revenue with the existing clients.
    • Managing day to day issues, flag and mitigate them and manage escalations.
    • Handle regular communication with the client and build relationship with them for the future delivery.
    • Analyse the related reports of the departments to observe trends and introduce improvements.
    • Prepare for and conduct business reviews with client to obtain feedback and define/redefine order fulfilment.
    • Design, develop and maintain the recruitment process and establish internal workflows from the interview stage to on-boarding.
    We are Expecting:A professional with an ability to think critically, document factually and stay focused on the business and business requirements,
    • Good communication (Verbal and Written) and interpersonal skills.
    • Proven knowledge of the client management practices.
    • Experience in delivering client- focused solutions to client needs.
    • Ability to analyse and strategize the department performance.
    • Experience in working with Talent solutions and Learning based projects.
    • Good presentation and convincing skills through virtual meetings and webinar.
    • Strong knowledge on conducting interviews and shortlisting profiles to ensure client
    • Candidates preferred from Staffing solutions, Learning and development, Recruitment consultancies, and Talent Acquisition background are preferred.

Keyskills :
data analysisdelivery managementclient managementstrategic planning

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