Client Technology Specialist

Job Description

The Client Technologies Specialist IT is primarily responsible for IT Customer environment,Executes tasks to enhance and support the desktop environment, providesspecialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed.POSITION ACCOUNTABILITIES (include %)Service Delivery ServiceHelps to build IT service relationship with customersEnsures quality services are performed to the agreed SLAWilling to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as ownerEnsure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service deliveryUnderstands Incident, Problem and Change Management principlesEnsures first class IT Service Delivery across locations for infrastructure servicesSupport the setup of processes around Service ManagementProviding 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activitiesSupport of Local Production/Manufacturing ConnectivityPrinters installation, configuration & supportSmart hand for Hosting services (tape rotation / physical reboot / racking of new/old servers or other equipment)Client & Asset ServiceGeneral Computer Desktop & Laptop supportConfigure new and existing PCs according to corporate standards for deploymentDesktop Applications installation and troubleshooting.Maintain Licenses Management and version controlHardware Refresh Project involvement.Maintains client security settings (e.g. admin rights, software installs, etc.)Service Desk ServiceService desk support by phone, email, chat, etc.Provide & Maintain Phone system and mobile devices support.Ensures that remote and on-site support issues are resolved to customers satisfaction.LAN ServicesProvide basic network, security and printing support.POSITION COMPETENCIESCustomer Focus Process ManagementInforming Drive for ResultsListening Action OrientedLearning on the FlyPriority Setting Dealing with AmbiguityProblem Solving Functional/Technical SkillsDemonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills.Self-KnowledgeEthics & ValuesWorks independently, leading small to medium projects and leading or participating in Department, and / or group technology planning.Provides input to the development of key support processes.Focus of knowledge and operations encompasses the site and extends to the group level.Scope of position is defined by basic problem solving and the relation to the overall assignment or project.Expertise and Practice with manufacturing environnement, PLC.MS SQL knowledge, Cisco basics, Practice in ticketing systems and SCCM, Active DirectoryINTERNAL CUSTOMERS/CONTACTSEnterprise & Regional Service IT SupportEXTERNAL CUSTOMERS/CONTACTSEnterprise & Regional Service IT SupportSUPERVISORY RESPONSIBILITYNo, except monitoring/delegation with suppliers in case of specific project.EDUCATION/EXPERIENCE QUALIFICATIONS BA/BS Computer Science or related field3+ years working in Information TechnologyKnowledgeITILFamiliar with Project Management Methodologies/ProcessesRoot-Cause AnalysisSkills and AbilitiesExcellent Written and Verbal Communication SkillsAbility to multi-taskStrong Process OrientationExcellent Customer FocusREQUIREMENTS & QUALIFICATIONSWork Experiences:Experience in implementing and executing towards a Service Management Framework in a large organizationComfortable presenting technical topics to business associatesAbility to develop appropriation requests and cost justification for IT projectsGlobal and/or Cross-Europe cultural training or work experience,

Keyskills :
javaenvironmenttroubleshootingcustomer relations