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Cloud Enterprise Support Manager

3.00 to 7.00 Years   Bangalore   12 Oct, 2022
Atlassian
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    You are able to demonstrate where you have focused on team coaching, skills uplifting, SOP improvements, delivery quality, transparency, analytics and developing robust teams.Create, organise, and communicate strategies 3-6 months ahead. Partner with global peers in aligning the strategies and work within the broader ecosystem of Team Leads and Managers to improve the overall department and corporate operational efficiencies.Have a strong business sense, define global and scalable frameworks & methodologies that are comprehensive from concept through adoption, scale, and maintenance. On your first day, you ll have: Experience in the software industry with significant related working experience in a Customer Support Center function in a managerial capacity.You re an experienced people leader, involved in building networks and developing talent. Able to recruit and build successful teams.Responsibility and accountability for managing escalations with experience communicating and engaging at various organisational, customer management, and executive levels.Extensive expertise in developing metrics to measure the effectiveness of technical support within the organisation.Experience in both small and large companies is highly desirable.Good communications and interpersonal skills.Track record of accomplishment and effectiveness within organisations.Experience in working 24x7 support operations and with teams across multiple locations will be an added advantage.It s great, but not required if you have:Experience leading service operations teams in fast-paced companies.Experience with enterprise-level software solutions, SaaS environment or Atlassian specific products like JIRA, Confluence, or Bitbucket.More about our team:The team is filled with technical individuals that are excited to be building a new service offering and experience for our customers.We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We all enjoy the interactions with the customers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian.We believe we can add significant value to the business by listening to the customers experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organisation. Our team is open, filled with varied backgrounds and talents, respectful, focused and is all about providing legendary service to our customers.,

Keyskills :
salestechnical supportslacustomer relationsdeliveryteam coachingsupport center

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