Cloud Server System - Lead Engineer

Job Description

The Cloud Server Operations team leads the overall operational oversight and management for server operating systems, along with engineering and support of general Core Services. As part of a larger Infrastructure Operations team, the Cloud Servers Operations Internal Support group is responsible for all server infrastructure, server operating systems, dedicated servers, guest operating systems, and common services for the FICO product development and analytics modeling development teams. Supported Services include, but are not limited to Active Directory, Redhat Identity Manager, InfoBlox, CyberArk, RSA, Citrix, antivirus (CLAMAV and SEP), and patching (Spacewalk, Satellite, SCCM and WSUS), along with general operating systems support for Linux (Redhat, AIX, and Solaris) and Windows Server (2008, 2012, 2016).Significant experience with RedHat and Microsoft operating systems technologies is required, with good to very strong experience with vmWare strongly preferred.Engineers will have a primary role supporting the virtual server enterprise, with a principal focus on the Windows Server and Linux server systems. The successful Engineer provides expertise in managing, operating systems patching, and supporting FICOs server/cloud environments. The position requires a deep technical knowledge of Redhat Enterprise Linux (v6/7/8), Solaris, and AIX, along with Microsoft Windows Server (2012, 2016, 2020). Additionally, a successful Engineer in the Cloud Server team requires hands-on experience with VMware virtualization.Job DescriptionThis position requires an experienced engineer who is goal-oriented, able to multitask, and is someone who has the ability to work independently and in a small group. These positions will be scheduled across 12 hours, with two engineers working 0800 1700 IST and two engineers working 1100 am 2000 pm IST schedules.Roles & Responsibilities

• Maintain and deploy systems and services within our virtual and cloud enterprise
• Work on projects pertaining to deployment and management of cloud solutions and guest server systems as a primary technical representative
• Design, develop, and deploy automation/script processes to streamline team workflows
• Work closely with other FICO infrastructure teams, as well as software and hardware vendors.
• Maintain and utilize server patching systems, both in Linux & Windows (Ex. Spacewalk, SCCM, Satellite, WSUS)
• Manage server security remediation activities including vulnerability scans using Qualys
• Manage server operating systems patching using SCCM 2012 and Spacewalk (moving to Satellite)
• Manage server hardening, including scanning for policy compliance, using Qualys and remediation using Puppet
• Maintain connectivity to host-based intrusion detection, using OSSEC and Alien Vault.
• Compliance and internal audit responsibilities, providing evidence requests as required
• Develop automated compliance scripts for validation of key systems, such as Active Directory, Redhat Identity Manager, Cyberark, RSA, and critical FICO products.
• Help to provide technical leadership for other members of the Cloud Server team, including participation in lunch and learn programs.
• Mentor junior engineers and act as a local escalation for operating systems and core services support within the Production Operations environments.
• Create policy, process and procedure documentation to support systems implementations, projects, and routine operational tasks
• Maintain awareness of industry trends and issues with hardware, operating systems, networking, security and any relevant new technologies and frameworks
• Participate in an on-call rotation schedule with teammates to provide 24/7 systems support

Keyskills :
javacustomer relationslinuxautomationred hat enterprise linuxequal employment opportunitybig datakey systemslinux serverpayment cardsinternal audit