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Contact Center Technology Operations Application Developer

4.00 to 9.00 Years   Bangalore   25 Apr, 2022
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com
    • Project Role :Application Developer
    • Project Role Description :Design, build and configure applications to meet business process and application requirements.
    • Management Level :10
    • Work Experience :4-6 years
    • Work location :Bengaluru
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : Experience in Design, Development and Maintenance of Genesys Pure Engage Contact Center On-Prem In depth knowledge on Genesys Framework and contact center architectures Proficient in GA, GAX, CME, IRD, CCPulse, Pulse and SCI Hands on knowledge in developing Routing Call flows strategies using IRD and Composer Translate the business requirements into implementation Proficient in analyzing issues with corresponding servers like Media servers, Interaction Server, Stat Server, ORS/URS End to
        • Technical Experience : Role: Genesys App conf Developer a: Genesys Routing Developer - IRD Genesys b: IRD Routing Voice Auto Attendant Configuration c: Genesys Real Time Reporting - CCPulse d; Good exposure in troubleshooting calls and addressing issues Genesys Framework
      • Professional Attributes : - Good Contact Center Testing Experience Genesys is better to have - Good knowledge in Call Tree Test Scripting - Good knowledge in Call flow Test execution - Defect Management - Genesys Framework
    ,

Keyskills :
javajavascriptsqlcustomer relationshtmlcall flowmedia serverscontact centertest executiontest scriptingauto attendantbusiness processgenesys frameworkdefect management

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