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Contact Center Technology Operations Business Agility Practitioner

4.00 to 6.00 Years   Bangalore   18 Jan, 2023
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
    • Project Role :Business Agility Practitioner
    • Project Role Description :Professionals who provide business agility and technology innovation advisory services focused on organizational transformation in order to aid clients in outlearning and outperforming the competition.
    • Management Level :10
    • Work Experience :4-6 years
    • Work location :Bengaluru
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : 1:Resource must maintain administration of Cisco UCCE environment, responsible for handling day-to-day operations, requirements issues and manage various Cisco UCCE components like ICM, CVP, CUCM, Peripheral gateways, HDS etc 2:Good to have Vendor management for resolving major production issues and handle day to day Incidents and Service requests 3:Resource must plan, coordinate, track and execute Migrations and implement automations to optimize the team efforts
        • Technical Experience : 1:Resource must have sound technical knowledge and hands-on contact center environment as well as Product/Solution knowledge Cisco UCCE 2:Good to have knowledge on Python, JSON, xml, GoLang and expertise on ITIL processes and project management 3:Resource must have knowledge on Salesforce / ServiceNow and must have Automation knowledge using RPA / DevOPS
      • Professional Attributes : 1: Good team Player 2: Good communication skill 3: Good Presentation skill
    ,

Keyskills :
contact centervendor managementadvisory servicesproject managementprofessional services

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