Control Manager

Job Description

The Client Onboarding and Documentation (CO&D) program is a cross-business program focused on building a global platform to streamline the Client On-boarding and Documentation process. This transformation programs goal is to implement a standardized and consistent Client on-boarding approach across J.P. Morgan Chase Corporate & Investment Bank (CIB) to deliver a best in class client experience. CO&D is supported by the Global Operations Control Management team whose role is to develop and manage a Control Program in each region that identifies and monitors significant risks and ensures compliance with operational policies, control procedures and legal/regulatory requirements. As a CO&D Controls Officer, you will be responsible for supporting the controls agenda globally, including identifying and monitoring significant risks and ensuring compliance with operational policies, control procedures, and legal/regulatory requirements. The controls agenda will support the end-to-end CO&D organization by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns.Controls Officer will partner with critical stakeholders including Oversight and Control, Compliance, Technology and Audit to ensure alignment to firm standards. CO&D operational risks and controls will be consistently evaluated on an ongoing and independent basis using a risk-based approach to comply with regulatory requirements. Primarily working on Controls reporting, clear attention to detail is vital in this role along with strong data analysis, relationship building and presentation skills Job Responsibilities:
• Provide reporting of significant control activities (e.g., status of audits and exams, outstanding issues and corrective actions, continuity of business plans and testing, critical information security breaches, control scorecards for COB Organization, mandatory training breaches, etc.). Information to be sourced from all related sources
• Build strong relationships with internal and external stakeholders
• Check and challenge data that is provided in the first instance
• Analyze issues identified for trends and appropriate corrective action in all affected areas. Perform root cause analysis and work with COB teams to implement best practices.
• Synthesize large amounts of information efficiently and effectively into clear and concise messages to be relayed to CO&D Global OCM Lead and key stakeholders
• Work to tight deadlines and deliver an accurate product in a very aggressive schedule.
• Provide ongoing feedback to stakeholders for continuous improvement
• Develop and maintain solid knowledge of CO&D policies, procedures, and operating model as well as systems/platforms used to carry out these activities
• Perform internal control reviews to validate the effectiveness of key controls in the COB operational processes
• Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
• Work on the automation agenda within Controls and assess opportunities for automation for Operations basis analysis of the Issues & Actions.
Required Qualifications, Skills and Capabilities :
• Overall 15 years of experience.
• Demonstrate strong KYC operations knowledge; a good understanding of the KYC processes
• Minimum 2-3 years of relevant experience in either KYC or Controls.
• Compliance, or Risk/Controls within then Investment/Corporate Banking business of a financial institution
• IA Implementation knowledge of any of the tools Alteryx, Tableau, Instabase, Pega etc.
• Strong analytical and problem-solving skills including taking the initiative to initiate change
• Strong relationship management, influence management, and ability to partner with stakeholders
• Bachelor s degree and or relevant work experience require
• Experience in assessing end-to-end processes to identify operational risk and determine the adequacy of controls
• Self-starter who is able to work in a fast-paced, results-based environment
• Strong interpersonal and verbal/written communication skills with the ability to present complex and sensitive issues to senior management in a persuasive manner
• Proficiency with MS Office (Outlook/Word/Excel/PowerPoint); advanced user knowledge of excel required
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Keyskills :
root cause analysisms officeroot causedata analysisproblem solvingglobal platformoperational riskinternal controlsensitive issuessenior management