Core Voice Engineer- CWS

Job Description

Core Voice Engineer- CWSLocation(s) IN-BengaluruJob ID 2021-78955 Schedule Type Full Time Function(s) Systems Engineer Region India Division Engineering Business Unit Digital Workplace Eng Employment Type Employee MORE ABOUT THIS JOB ENGINEERINGWhat We DoAt Goldman Sachs, our Engineers don t just make things we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities Start here.Who We Look ForGoldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. RESPONSIBILITIES AND QUALIFICATIONS Your ImpactThe Voice Engineering Team within Goldman Sachs manages a wide array of products which are used by every employee in the firm. We are looking for an experienced professional with engineering and program management skills to assure delivery of voice related technologies within the global and regional scopes. Driving down costs and reducing risk through environment ownership and optimization are the parallel goals in this position. Providing expertise in support of operational organizations will assure speed of issue resolution and integration of lessons learned into product development cycle.How will you fulfill your potential

• Managing business, technology or risk-driven programs and projects across voice products to ensure they meet the firm s requirements. Products will include Carrier products, IP-PBX, Cloud-PBX, Voicemail, SBC.
• Design deployment models standards, upgrade procedures and monitoring procedures for voice platforms.
• Interface with global team members to provide consistent product offerings.
• Perform engineering / design reviews.
• Manage product lifecycles for voice platforms.
• Provide escalation support and advance troubleshooting of critical issues on voice platforms.
• Document the design, architecture, monitoring and support aspects of the supported platforms.
• Analyze production outage trends and recommend long-term product fixes
• Engineer and streamline operation workflow process.

Basic Qualifications

• Minimum 4 years of experience in design, deployment and support of voice platforms.
• Hands-on experience on Cisco voice products including Communications Manager, Unity Connection etc.
• Experience with Cloud Migration - SIP, SBC, AWS
• Experience on various enterprise voice products such as Asterisk IP-PBX, Audio Conferencing bridges
• Understanding of Voice Integration APIs
• Experience on Telecom Carriers management
• Experience in engineering, deployment and support of large scale, multisite voice communication systems.
• Thorough understanding of the voice communication concepts and protocols - SIP, SDP, TDM/PSTN
• Ability to clearly document deployment designs and related management and support procedure

Preferred Qualifications

• Led global voice technology projects involving both engineering and operations deliverables.
• Ability to analyze production data in order to spot anomalies in configurations or logs.
• Capable of automating repetitive tasks in a production environment.
• Experience with Networking, Security and VMware.

ABOUT GOLDMAN SACHS ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender IdentityOptionsApplyApplyEmail a FriendEmail a Friend,

Keyskills :
cucmvoiptroubleshootingprogram management skillsbig datacisco voicelow latencyrisk managementmachine learningissue resolutionunity connectionenterprise voicevoice technologymanagement skillscisco