CORP-Human Resources

Job Description

J.P. Morgan is a leading global financial services firm, established over 200 years ago:- We are the leader in investment banking, financial services for consumers and small Businesses, commercial banking, financial transaction processing, and asset management.- We have assets of $2.5 trillion and operations worldwide- We operate in more than 100 markets.- We have more than 243,000 employees globally.Our wholesale businesses include J.P. Morgan s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ ! . General Summary The Research Specialist provides high quality Human Resources service by responding to questions/inquiries, complex issues, and problem cases that are entered into the case management system by CSR s from customers, including active employees, former employees who are vested in the Retirement Plan (vested terminations), and employees on Long Term Disability (LTD). This position requires excellent verbal and written communication skills and the desire and ability to assist customers with questions and complex matters pertaining to applicable HR products and services. This also includes but is not limited to processing and issue resolution on leaves of absence, terminations, and other HR policies and procedures. General Summary The Research Specialist provides high quality Human Resources service by responding to questions/inquiries, complex issues, and problem cases that are entered into the case management system by CSR s from customers, including active employees, former employees who are vested in the Retirement Plan (vested terminations), and employees on Long Term Disability (LTD). This position requires excellent verbal and written communication skills and the desire and ability to assist customers with questions and complex matters pertaining to applicable HR products and services. This also includes but is not limited to processing and issue resolution on leaves of absence, terminations, and other HR policies and procedures. Essential Responsibilities Analyze, research, and resolve cases that have been logged into the case management system. Must be able to work in an efficient and effective manner and respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain JPMC Policies and Guidelines.Manage cases, perform in-depth research, identify resources for providing information, follow through to obtain information, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards. Process terminations through H.R. system (HCM) which includes calculating final pay, vacation, severance, etc. according to federal/state/local guidelines and regulations, including recovery of Payroll overpayments. Understand formulas and be able to calculate various payments, which may include Retro, missing pay, penalties, overpayments and severance. Communicate with HR Business Partners, answer questions, and provide updates as needed.Explain provisions of prior plans and impact of mergers/acquisitions, etc. on plans and benefits. Active participation in various test activities like, test scripts for UAT, provide inputs to project team on current pain areas and need for simplification Hours of operation will be US shift. Experience/Education Requirements
• 2+ years of experience in US payroll, HR service delivery or Payroll transitions
• Final pay/ Offboarding Payroll experience is a plus
• Must be a graduate
• Exposure to HRMS systems, HCM experience is a plus
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Keyskills :
small businesshr policiesus payrollhuman resourcestest scriptsmanagement system