skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Critical Incident Manager

8.00 to 12.00 Years   Bangalore   19 Dec, 2022
Manhattan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    We create possibilities that move life and commerce forwardWelcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine whats possible, youve come to the right place.Roles & Responsibilities:Overseeing the incident management process and team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and influence/revenue impact on the business.Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.Collaborating with the incident management team to ensure that all protocols are diligently followed.Adjusting the incident management process as required to ensure its effectiveness.Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)Escalate Incidents at risk of breaching Service Level Agreement to leadershipCommunicating with upper management if major issues are found.Skill Sets:Ability to lead conversations and ensure effective and efficient handling of incidents with minimal customer impact.Ability to question stakeholders and holding teams/individuals accountableAt least three years experience working in the incident manager roleStrong knowledge of IT service management software including ITIL.Excellent managerial skills and ability to collaborate with team members.Ability to analyze a high volume of technical data and work in a fast-paced environment.Strong problem solving, analytical, and time management skills.Committed to diversity and inclusionAt Manhattan, its more than just about the work. Our team members unique backgrounds, experiences and perspectives add to us as a whole and make us unique. From cultural celebrations to interest groups to volunteer opportunities, your true self is welcome here.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.,

Keyskills :
service qualitycustomer relationsroot cause analysisadobe streamline

APPLY NOW

Critical Incident Manager Related Jobs

© 2020 Skillindia All Rights Reserved