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Customer Engineer

3.00 to 5.00 Years   Bangalore   09 Feb, 2021
Comverse Technology, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • The Customer Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Key Responsibilities
  • Preparing installations and upgrades which includes writing upgrade procedures and test plans
  • Installing software on customer systems
  • Working with the customer technical staff to integrate the systems into the customer network and support the customer s testing
  • Running the designated acceptance testing with the customer to verify that the product is working as specified
  • Communicating with customers to establish details of problems/requirements
  • Investigating and resolving customer problems within SLA
  • Working with other teams in the company to resolve technical problems
  • Producing system documentation for the customer and support team
  • Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
  • Participating in the out of hours on call support rota
Job Requirements
  • 3-8 years working experience in network troubleshooting, active analysis of SIP, Diameter, MAP, SMPP, SMTP, CAMEL, INAP, XML, RTP, DNS, HTTP/XCAP protocols
  • Experience in telecom Core (Voice/Messaging) for 2G/3G/4G/IMS
  • Should have extensive experience in IMS network products like I/S CSCF, TAS, SBC, MSC, IN, HSS.
  • UNIX System Administration skills
  • Proven record of working with customers is a mission critical environment
  • Experience of installing, upgrading, configuring and supporting application software
  • Experience in the Telecoms industry, particularly with mobile networks GSM , LTE
  • Hands on experience on Linux Operating System, VmWare, SQL/Oracle DB required
  • Should have hands-on experience on Virtualized node installation/deployment (VMs).
  • Good exposure to VMWare/Openstack environment
  • Should have experience testing of the products or Solution End to End.
  • Should have excellent Oral and written communication to handle customers and also to co-ordinate internal across teams and geographies
  • Should be aware of how to troubleshoot issues on live production systems with usage of tracing/analysis tools
  • Should be fully process driven and should show keen interest in SLAs, KPIs and customer success.
  • Candidate should be prepared to travel to customer locations globally in short notice and should be highly self-motivated to contribute in an individual technical role.
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Keyskills :
windowsnetworkingtroubleshootingswitcheslanequal employment opportunitycall trackingproduct supportlive productionmission criticaltechnical support

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