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Customer Happiness

0.00 to 4.00 Years   Bangalore   21 Jul, 2023
Prathignacom Hr Solutions Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day,We are hiring for one of the Insurance company for Customer Support Role. If you are interested or if you know someone who might fit the roles, kindly share an updated resume of the interested individual at maneesha.ds@prathigna.co.inRole -Customer HappinessBelow is the job description of the Role!Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call centre team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.Looking for candidates who have -Excellent Verbal and Written communication Skills. (Hindi & English-Mandatory)Preferable experience in Voice Process is an added advantage.Willing to work in Rotational Shift.Its 6days working&NO Cab FacilityPlease note, that all the roles are based out of Bangalore and are purely Work from Office-Koramangala Location.Walkin Interview-14th & 15th of July 2023Thanks&Regards,Maneesha D Shidden_mobile

Keyskills :
customercustomer careinternational bpocustomer service representativeshindicustomer serviceservicedomestic bposupportcustomer supportvoicecustomer handling

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