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Customer Operations Specialist- Global Accounts Bangalore, Karnataka, India

2.00 to 0.00 Years   Bangalore   28 Mar, 2022
Aruba Networks
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

    Customer Operations Specialist- Global Accounts Job Family Definition: Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company s clients. Effectively manages client s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development. Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Responsibilities:
    • Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
    • Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
    • Research, identify, and specify solutions to problems.
    • Support and conduct visualization, user experience and configuration elements of solution design.
    • Document requirements specifications using high-maturity methods, processes and tools.
    • Support requirements management and change management processes.
    • Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
    • Consider the business implications of the application of technology to the current business environment.
    Education and Experience Required:
    • Typically a Bachelors degree in a technical or business discipline or equivalent experience.
    • Minimum of 2 years of related experience or a Masters degree and up to two years of experience.
    Knowledge and Skills:
    • 2 or more years experience.
    • Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
    • Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.
    Job:ServicesJob Level:IntermediateHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.,

Keyskills :
feasibility studiescustomer operationscommercial modelscommunication skillssales

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