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| Job Location | Bangalore, Chennai, Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 3.5 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
KEY RESPONSIBILITIESA. Customer Service/Retention through relationship managementEstablishing and strengthening relationship with allocated customer baseCollection of due premium from customersCollection of additional document requirement related to reinstatementResolve simple and easy service request of customers.Receive and log complex service request of customers in system.Provide appropriate advice to customers to continue existing policies.Generate interest of the customer to buy another product post providing proper service.B. Cross sell / Up sellWork on every lead allocated from HO teamIdentify financial goals of customers and provide financial planning assistance.Pitch products as per need of the customerConvert leads into new sale.Measures of SuccessExecution measuresCollection of due premium as per target.Service resolution percentage/TATMeet cross sell/up sell business targetsCustomer satisfaction scoreKey competencies/skills requiredBuilding relationships ability to influence customersBuilding collaborationDetail-orientedCustomer centricity.Key Relationships Management (Internal /External)Internal : Head of SPARC, Field Ops, Training, HRExternal: CustomersDesired qualification and experienceGraduate in ManagementMust have a minimum of 1+ years experience.Experience in managing customer relationshipKnowledge of Insurance sales and related processesSalary1 Lac 25 Thousand To 3 Lac 50 Thousand P.A.IndustryInsurance / Loan / Credit ManagementWork Experience2 - 8 YearsQualificationOther Bachelor Degree,
Keyskills :
insuranceinsurance salescredit managementsalesbankingcustomer satisfactionfinancial planningfinancial servicestrainingfinancial goalssparcbanking salessalarytargetcreditretailmarketingplanningbusinessdocumentation