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Customer Service Technology Support IT Customer Service Representative

4.00 to 6.00 Years   Bangalore   02 Aug, 2022
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    • Project Role :IT Customer Service Representative
    • Project Role Description :Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
    • Management Level :10
    • Work Experience :4-6 years
    • Work location :Bengaluru
    • Must Have Skills :
    • Good To Have Skills :
    • Job Requirements :
        • Key Responsibilities : 1 - Taking ownership of customer issues reported solving their problems through by providing resolution 2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
        • Technical Experience : 1-Installation configuration of various applications 2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical issues in the knowledge database 5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage 6-Keep track of users system issues until resolved by adhering to the SLA
        • Professional Attributes : 1 - Good technical skills should possess with current technology 2 - Good communication skills both written verbal 3 - Should be a Tech-Savviness 4 - Flexible to work in all shift under pressure situations 5 - Good analytical skill
        • Educational Qualification : Diploma/BE in computer technology Should be completed 15 years full time education
      • Additional Information : NA
    ,

Keyskills :
customer servicesalesbillingcustomer relationsaccountstechnical skillscustomer contacttechnical supportcomputer technologycommunication skillsprofessional services

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