Customer Solutions Agent 2

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.As the most widely used, trusted digital wallet in the world, PayPal is continuing our expansion in India and adding customer support operations to the family of global services driven from our Bangalore office. Alongside PayPal s product engineering team, the new Customer Experience team will add to the global strategic and innovative solutions delivered from our growing centre. Are you ready to make a difference Our success at PayPal is result of the trust we have built with customers around the world. As an teammate within Customer Solutions team, you will be on the frontline for building that trust and driving the experience that our customers have grown to expect. Using the latest communication and technology tools, through live chat and messaging, you ll be responsible for providing PayPal customers solutions to their questions and ensuring a quick, helpful, and positive experience.Skills Required
• Language: Advanced writing (typing) and communication skills in English.
• Technology: Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies.
• Motivation: Ability to work independently while making sound business decisions on case information. Well-developed sense of urgency, follow through, and focus on results.
• Focus: A master of multi-tasking through various systems, screens, and tasks during customer interaction.
• Habits: Time management and adherence to schedules.
Additional Your previous experience counts! Although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team:
• Customer engagement
• Live chats and Email conversation, Risk/Disputes/Limitations/Fraud Investigation, Finance and Banking Experience
• Editing, blogging or any form of online or written communication
• In-depth knowledge of social media platforms and their communities
Experience
• Experience: 2-5 years customer engagement experience
• Education: Graduation or Post graduation
Location & Schedule
• The position is based in Bangalore, India.
• Day, weekend, and night shifts are available.
• This is a fulltime, permanent position
There has never been a better time to join PayPal!Alongside unprecedented global growth, we are creating a culture that nurtures top performers who give back to community. Having recently won the Gender Diversity at the Workplace Zinnov Award, and listed as India s 100 Best Place to Work (GPTW) 7 times in a row, we are committed to creating a diverse, inclusive and progressive work place to pursue your career.Come join us!Our world-class culture is something we re proud of. We re committed to creating a thriving and inclusive workplace with great benefits including:
• ICICI Lombard Health Care medical plan
• Dental and vision
• Claims process
• Help with your medical plan
• Group personal accident insurance
• Group term life insurance
• Group critical illness insurance
• Business travel insurance
• Gratuity scheme
• Employee Stock Purchase Plan
• National pension scheme
• Time off and leaves
• Disability leave
• Employee Assistance Programme
• Manage stress
• Adoption assistance
• Childcare@PayPal
• Eldercare@PayPal
• PayPal Gives
• Healthy eating at PayPal
• Performance-based awards
• Educational Assistance Programme
• Telecommuting and flexi-work arrangements
• Family support
• Support for new parents
• Developmental assistance
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.R0085870 ,

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