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Customer Success Executive

2.00 to 4.00 Years   Bangalore   08 Dec, 2022
CERENTRAL CONSULTANTS PVT LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 8 - 10 Lakh/Yr
IndustryPharma / Biotech
Functional AreaCustomer Service (Domestic)Sales / BD
EmploymentTypeFull-time

Job Description

    Customer success ExecutiveWe are seeking to hire an experienced professional to work as a Customer success Executive who will be a key member supporting the Inside Sales team to sell Enzymatic/ Biological solutions across Asia-pacific region for an esteemed client. This is an opportunity for people with great sales acumen and basic technical understanding. This will be job on contract based at the client site.Location: Bangalore, IndiaResponsibilities:Take ownership of the lead management and lead conversion cycle for selling products/ services offered by the client Qualify and nurture the sales prospects and take them to a logical conclusion Meet revenue targets, conversion ratios and other KPIs assigned Deploy the right techniques/ tools to maximize client acquisition and sales conversion Understand the existing processes; standardise and improve wherever applicable Coordinate with internal stakeholders /mobilize the resources within organisation to seamlessly manage the demand, logistics, payments and related activities Develop and maintain close relationships with customers; manage customer complaints Proactively identify and drive new opportunities along with maintaining the health of sales pipeline Identify and collect data; analyze, model, and develop results to ensure customer satisfaction Generate insights from customer interaction and close the feedback loop Submit reports on activities as required by the management Act as the voice of the customer and incorporate the customer feedback/ learnings into the existing processMust have traits:Atleast 2 years of sales experience, preferably remote sales Good communication skills Bachelors/ masters degree in Biotechnology/Chemistry/ Biology/Lifescience/ Engineering Proactive approach/ Good at deal closure Stakeholder management and ownership: willingness to work like a Jr. Account Manager Language proficiency in English and Hindi Good analytical capabilities Experience of handling a large number of sales leads simultaneously and keeping them engaged Ability to meet tight deadlines using strong multitasking and organizational skills Strong process orientation and Metrics driven approach Experience of working on MS Office and CRM systems like Salesforce, Zoho etc.Good to have traits:B2B sales experience Experience in technical sales/ biotech/ pharma related sales Domain knowledge/ sales exposure in related industries (Household care, Baking, Food & Nutrition, Dairy, Brewing are some of our key industries)If interested then please mail your CV at hidden_email or call at hidden_mobile.

Keyskills :
customer relationshipsalessales coordinationcustomer support

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