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Customer Success Manager

1.00 to 3.00 Years   Bangalore   28 Oct, 2021
HyrEzy Talent Solutions LLP
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryIT - Software
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

  • Job location: Bangalore (WFH for coming at least 6 months)
  • Working days: Monday to Friday
  • Timing: 10.30 am- 6.30 pm/ 11.00 am -7 pm
What Youll Do
  • Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
  • Provide product training to enable the customers to realize the potential of company
  • Identify product usage gaps and provide actionable solutions to the customers
  • Build value-based relationships with customers and create company champions
  • Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach
  • Identify opportunities of upselling and cross-selling along with the Account Managers
  • Identify appropriate business use cases where it can be deployed
  • Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
  • Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
  • Work with the marketing team to execute customer surveys, case studies, etc
  • Identify and process success milestones for the customers
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives
  • Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customers organization
Our Ideal Customer Success Manager
  • Has 1 to 3 years of work experience in a high-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company)
  • A highly organized & responsive person who can multi-task with efficiency
  • Showcases exemplary written and verbal communication skills to work along with Global Customers
  • Has worked directly with International Enterprise Customers.
  • Has an exceptional ability to communicate and foster positive business relationships
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
  • Managed customers across different segments in the past and knows how to manage them differently
  • Having any prior basic technical experience is like an icing on the cake
  • Exhibits a true passion for customers and for Customer Success
  • Knowledge of product integrations, API documents would be appreciated.

Keyskills :
customer relationship

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