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Customer Support Advisor for domestic process

0.00 to 3.00 Years   Bangalore   28 Jun, 2023
IZEE MANPOWER CONSULTANCY PVT LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job DescriptionThe Sr. Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding clients product or services.Experience Minimum 12 months of relevant experienceEnsure service delivered to our customers meets contractual Key Performance Indicator (KPIs)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate ProfileGraduate / Undergraduate in any discipline (may vary basis the job requirement)Courteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyDependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and mannerAbility to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredConfirm customer understanding of the solution and provide additional customer education as neededDemonstrate strong probing and problem-solving skillsShould be able to handle complex queries from customer and resolve the same independentlyThanks&RegardsSaniya hidden_mobile

Keyskills :
bpocustomer supportcustomer serviceinboundcalling

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