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customer support and operations roles

0.00 to 5.00 Years   Bangalore   21 Feb, 2022
Square BPO Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    About Company :VISIT HEALTH is reinventing healthcare - simple, accessible and affordable. Hundreds of companies, insurances, banks, trust us with taking care of their employees healthcare, right from the Tele-consultations, Diagnostics, Pharmacy Orders to Affordable Chronic Disease Management, Insurance covers, fitness training and more!Weve always envisaged Healthcare for over a Billion Indians. With this pandemic raging on in the country, there is a massive shift in the out of pocket expenditure on Healthcare, both preventive and curative. Our aim is accessibility and affordability, while hand-holding people who need Healthcare service through an integrated Ecosystem of Payers (Insurers/Corporates) and Users (employees and their family members).We are backed by industry stalwarts including the Co-founder of Twitter, Snapdeal, Mapmyindia amongst others.Non Technology Junior Operations :ROLES & RESPONSIBILITIES :Our growing organisation in the Health Domain is looking for a skilled problem solver to join our team in our various functions of operations. We need enthusiastic individuals who can execute the following:
    • Identify and assess customers needs to achieve satisfaction
    • Resolving all the queries of the App users via all the channels of communication - Emails, Chats & Voice Calls
    • Schedule offline appointments with insurance applicants and medical professionals.
    • Schedule offline appointments with Doctors/Hospitals/Clinics/Labs
    • Coordinating and Confirming Lab Appointment Bookings
    • Calling and connecting our App users with our online medical professionals.
    • Empanel and onboard individual doctors, clinics, diagnostic lab centers on the App
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    Requirement :
    • Graduate in any discipline with excellent communication spoken and written skills
    • 1 t o 2 years of experience in customer care service
    • Customer orientation and ability to adapt/respond to different types of App users
    • Good working knowledge of MS Office
    • Strong email writing skills and phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Ability to multi-task, prioritize and manage time effectively
    INTERESTED CANDIDATES CAN CONTACT HRPreksha (Hr) : 7095856498 for call 9393959699 for whatsapp

Keyskills :
customer carecustomer service

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