skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support Executive

1.00 to 3.00 Years   Bangalore   23 Apr, 2024
Hinduja Global Solutions Limited (HGS)
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryOthers
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    POSITION: Customer Support Executive JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both external and internal. The consultant would have shifts between (9:30am6:30pm) and fixed week off on Sundays. KEY ATTRIBUTES: Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders. Should have knowledge in problem cause identification. Should be able to handle arguments, service denials and rebuttals effectively. Should be able to display accountability and ownership in every customer interaction. Strong time management skills Should be flexible in learning different processes and be cross-skilled. Handle high anxiety customers with a composed attitude. Should have good phone etiquettes and call handling skills. Phenomenal conflict-resolution skills QUALIFICATION / ELIGIBILITY CRITERIA: (Prerequisite) 100% WFO Graduate in any stream. Minimum 1-year relevant experience (Consultant role) Versant 4 Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise, and accurate written response

Keyskills :
hindicoreenglishoutbound calling

APPLY NOW

Customer Support Executive Related Jobs

© 2020 Skillindia All Rights Reserved