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Customer Support | Non-Voice | Chat Process

0.00 to 4.00 Years   Bangalore   31 Aug, 2023
Fondstaff Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Join our team as a Non-Voice Customer Support Specialist for our Chat Process in a BPO setting. In this role, you will handle customer inquiries and provide assistance through chat communication. Utilize your communication skills to deliver exceptional service and resolve customer concerns. If youre a problem solver with strong written communication skills, apply now to be part of our dynamic team.Responsibilities:
    • Respond to customer queries through chat, providing accurate information and solutions.
    • Address customer concerns and ensure timely resolution of issues.
    • Maintain a professional and courteous tone in written communication.
    • Follow established guidelines and procedures for efficient customer support.
    • Collaborate with team members to ensure customer satisfaction.
    Requirements:
    • Excellent written communication skills in English.
    • Ability to multitask and manage multiple chat interactions simultaneously.
    • Customer-focused attitude with a strong desire to assist.
    • Basic computer and typing skills.
    • Previous BPO or customer service experience is a plus.
    Benefits:
    • Competitive compensation package.
    • Opportunity for professional growth within the BPO industry.
    • Supportive and collaborative work environment.

Keyskills :
chat processnon voicefront officecustomer carecommunication skillscustomer serviceemail support

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