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Customer Support Representative

1.00 to 4.00 Years   Bangalore   18 Dec, 2023
WEHYRE BUSINESS CONSULTANCY
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Greetings from Wehyre,Customer Support ExecutiveExperience: 1-3 yearsLanguages: English and HindiWe are looking for a dynamic and detail-oriented Customer Support Escalation Specialist with 1 to 3 years of experience to join our team. In this role, you will be responsible for managing escalated customer issues, ensuring timely resolution, and contributing to the overall improvement of our customer support processes.Responsibilities:- Receive and assess escalated customer issues from front-line support teams.- Investigate and resolve complex customer problems, demonstrating a keen understanding of our products/services.- Provide clear and concise updates to customers on the progress of issue resolution.- Document and track escalation cases, maintaining accurate records of customer interactions and solutions.Requirements:- 1 to 2 years of experience in a customer support role, with a focus - Strong problem-solving skills and the ability to thrive in high-pressure situations.- Excellent written and verbal communication skills.- Collaborative mindset with the ability to work effectively with cross-functional teams.Education:- Bachelors degree in a relevant field.If you meet these qualifications and are excited about contributing to our customer support team, please submit your resume and a cover letter detailing your relevant experience.---Feel free to adjust the specific requirements and details based on your companys needs and preferences.Contact DetailsHR Poojahidden_mobilehidden_email

Keyskills :
customer carehindicustomer servicecustomer support

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