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CWMD - Marcus by Goldman Sachs - Call Monitoring - Specialist - Bengaluru

3.00 to 4.00 Years   Bangalore   31 Mar, 2021
Goldman Sachs
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

CWMD - Marcus by Goldman Sachs - Call Monitoring - Specialist - BengaluruLocation(s) IN-BengaluruJob ID 2021-72050 Schedule Type Full Time Level Analyst Function(s) Consumer Banking Region India Division Consumer and Wealth Management Business Unit US Deposits Delivery Employment Type Employee MORE ABOUT THIS JOB CONSUMER AND WEALTH MANAGEMENT (CWM)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design. CONSUMER (MARCUS BY GOLDMAN SACHS)Marcus by Goldman Sachs is the firm s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives RESPONSIBILITIES AND QUALIFICATIONS JOB SUMMARY & RESPONSIBILITIES

  • Identify root causes of quality issues discovered through the evaluation process and present recommendations for improvement
  • Conduct risk assessments of major business initiatives
  • Help to coach and develop specialist agents through written feedback
  • Monitor day-to-day activities to ensure alignment with business policies and procedures
  • Provide written and verbal discussions of their findings and remediation steps
BASIC QUALIFICATIONS
  • 3-4 years of relevant experience in call monitoring
  • Passion for coaching and developing others
  • Results and delivery oriented, as indicated by progressively larger management responsibilities
  • Familiarity with banking regulations such as TILA and ECOA
  • Excellent interpersonal, organizational, verbal and written communication skills
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
PREFERRED QUALIFICATIONS
  • Bachelor s degree in Finance or related field
  • Experience in a QA / QC compliance role at a financial institution
ABOUT GOLDMAN SACHS ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2020. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender IdentityOptionsApplyApplyEmail a FriendEmail a Friend,

Keyskills :
financial managementinvestment managementcall monitoringmicrosoft officefinancial planninghigh net worth individualswritten communicationfinancial servicesinvestment banking

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