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CX Technical _Lead Consultant

2.00 to 6.00 Years   Bangalore   22 May, 2021
Birlasoft (India) Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

*CX Technical JD

  • Overall experience of 3 to 6 years. Minimum 2 years of relevant experience in Oracle CX (mandatory)
  • Strong Functional expertise and implementation/configuration experience in the following modules: Oracle Field Service Core Manage Oracle Field Service Mobility Oracle Field Service Collaboration Oracle Field Service Routing (Routing plans, re- optimization, adding custom fields/ filters for routing) Oracle Field Service Capacity (Capacity/ Quota Management) Oracle Field Service Forecasting Oracle Field Service Customer Communication Multi- Lingual Configurations/ Set ups Analytics
  • Technical Expertise in following areas of OFSC: Integrations of OFSC with custom applications, mobile apps, applications like Siebel, EBS, RightNow, home grown applications. Workflows & Business rules Message base scenarios/ template design
Advanced Routing configurations Multi day activity setup. Configuration (including initial setup etc.) System Administration for resource setup Instance setup etc. Good oral and written communication skills
  • Expertise in configuring outbound from Oracle field service cloud to external systems, as part of which the payloads would need to be configured that will be understood by the middleware
  • Knowledge to customize Manage and mobility screens based on customer requirements to introduce new functionalities to existing screens or create new screens altogether and tie them up to display profiles.
  • Work with the middleware teams and assist with web service creation using the OFSC API framework Required - Work with internal development/middleware teams to arrive at the best integration methodology/ framework between Oracle field service cloud and CRM/ ERP applications/other systems.
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Keyskills :
sapenvironmentdeliverycustomer relationssalesfield servicesystem administrationwritten communicationcustomer requirementsoptimization strategieserpapiebssetcloudoraclesiebelmobilerouting

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