Data & Analytics Platform Support Engineer

Job Description

Title: Alteryx & Tableau Platforms support Engineer Location: Bangalore Employment type: Full timeResponsibilities: Respond to customer requests within expected Service Level Agreements and manage customer expectations Review, document, troubleshoot and resolve customer s Alteryx & Tableau technical questions for the entire platform Act as a facilitator and assist with the communication between customer and internal teams when escalating issues Contribute knowledge to our platform support team Will be required to perform upgrades, patch/fix, manage incident/problem tickets and participation in a 24/7 on-call rotation for Tableau and Alteryx platformsQualifications: Bachelors degree in computer science, engineering, or a related quantitative field. At least 2 years of experience in Technical/Customer Support of Alteryx and Tableau Experience managing database connections troubleshooting (e.g., SQL Server, Redshift, Oracle, Teradata, and/or Hadoop) Experience using SQL or similar technology, understands the concepts of ODBC, Oracle s OCI, APIs and connection strings Comfortable working in a Microsoft environment and Windows Operating System with ability to troubleshoot server environment and/or network communication issues Ability to work with end-user customers directly in a courteous and professional manner Excellent verbal and written communication and interpersonal skills Ability to communicate technical concepts to non-technical users Ability to work in a fast-pace environment and prioritize multiple tasksDesired Skills & Knowledge: Knowledge of developing and scheduling jobs in Alteryx a plus Experience with Business Intelligence development (Tableau, MicroStrategy, Cognos) is a plus Experience with ETL tools (Informatica, IBM DataStage) is a plus Experience maintaining and/or administrating computer hardware and software, file servers, firewalls and/or Active Directory is a plus Experience using statistical programming tools and languages such as R, SAS, and Python is a plus Experience with advanced modeling techniques to solve complex business decisions is a plus, *Title: Alteryx & Tableau Platforms support Engineer Location: Bangalore Employment type: Full timeResponsibilities: Respond to customer requests within expected Service Level Agreements and manage customer expectations Review, document, troubleshoot and resolve customer s Alteryx & Tableau technical questions for the entire platform Act as a facilitator and assist with the communication between customer and internal teams when escalating issues Contribute knowledge to our platform support team Will be required to perform upgrades, patch/fix, manage incident/problem tickets and participation in a 24/7 on-call rotation for Tableau and Alteryx platformsQualifications: Bachelors degree in computer science, engineering, or a related quantitative field. At least 2 years of experience in Technical/Customer Support of Alteryx and Tableau Experience managing database connections troubleshooting (e.g., SQL Server, Redshift, Oracle, Teradata, and/or Hadoop) Experience using SQL or similar technology, understands the concepts of ODBC, Oracle s OCI, APIs and connection strings Comfortable working in a Microsoft environment and Windows Operating System with ability to troubleshoot server environment and/or network communication issues Ability to work with end-user customers directly in a courteous and professional manner Excellent verbal and written communication and interpersonal skills Ability to communicate technical concepts to non-technical users Ability to work in a fast-pace environment and prioritize multiple tasksDesired Skills & Knowledge: Knowledge of developing and scheduling jobs in Alteryx a plus Experience with Business Intelligence development (Tableau, MicroStrategy, Cognos) is a plus Experience with ETL tools (Informatica, IBM DataStage) is a plus Experience maintaining and/or administrating computer hardware and software, file servers, firewalls and/or Active Directory is a plus Experience using statistical programming tools and languages such as R, SAS, and Python is a plus Experience with advanced modeling techniques to solve complex business decisions is a plus

Keyskills :
troubleshootingnetworkinglanoperating systemsetl toolssql server