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Dedicated Account Representative

3.00 to 5.00 Years   Bangalore   23 Dec, 2020
American Express
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Position Title: Dedicated Account Representative Client FacingSupport Client Management leaders and customer contacts on a day-to-day basis for a Global Account. Responsibilities include, but are not limited to, supporting CGM with action plans, supporting client in compiling, tracking and executing deliverables from business plan. Support CGM with monthly settlement statements and on-line booking tool. Manage monthly reports and adhoc report requests. Interact and support client on day-to-day requests such as update online site with minor changes, research, profile issues, crisis management and post trip reporting management. Support Client Management with annual and quarterly business reviews.RESPONSIBILITIES:

  • Participates in business review strategy and structure review sessions.
  • Run KPI reports to identify trends & their impact to the client.
  • Collaborates with Client Management on layout and flow of the review, provides content suggestions and anticipates potential client questions around data or trends.
  • Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
  • Supports other internal/external document production and internal/external projects as required.
  • Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs.
  • Provides overall Client Program support to the Global Client General Manager.
  • Provides support and engages directly with the Client as needed to resolve escalated Customer Service Issues
  • Support Concur Online Booking Tool updates and issue resolution
  • Global Program coordination - identify and record global contacts, IATA lists, etc.
  • Global Vendor Contract Submissions - PRISM, PRDS (Preferred Rate Distribution System)
  • Expert Auditor updates and maintenance
QUALIFICATIONS:
  • Thorough knowledge of the Business Travel Industry.
  • Sabre / Galileo GDS Experience
  • Concur Online booking tool experience or familiarity preferable
  • Experience working with a Global Account
  • Excellent PowerPoint, Excel, Word, & SharePoint skills
  • Ability to work under pressure and maintain flexibility.
  • Good understanding of travel related data.
  • Ability to analyze & assess raw data to draw meaningful conclusions.
  • Interaction and communication with diverse working styles, ability to build and leverage strong working relationships.
  • Strong Project Management and organizational skills. Ability to prioritize and manage competing demands to meet deadlines.
  • Adaptation to change and new direction on short notice.
  • Ability to identify issues or challenges requiring escalation.
  • Ability to balance compliance with company initiatives.
  • Ability to work under tight timelines and pressure of client driven deliverables / demands.
  • Excellent written & verbal communication skills.
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Keyskills :
business developmentdeliverydirect marketingmarketingmarketing strategyms officekpi reportstime managementmonthly reportsgdsstatements of work sow

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