Deputy Branch Manager

Job Description

Role/Job Title- Branch ManagerBusiness- Retail BankingJob PurposeThe role entails managing and scaling up the retail banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high-quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale. The role has a critical responsibility contributing to the larger branch banking objectivesRoles & ResponsibilitiesKey / Primary Responsibilities of the Role - List the primary deliverables
• Own the P&L for the branch and direct all operational aspects including distribution operations, customer service, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Responsible for achieving overall product targets - CASA, Investments, Insurance, Trade Services, and TD & managing group business products like Business Banking products & other assets products (home loan, LAP etc.)
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Adhere to high ethical standards, and comply with all regulations/applicable laws.
• Network to improve the presence and reputation of the branch and company.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Establish the Bank and the brand in the catchment area.
• Responsible for achieving overall branch targets and ensuring branch profitability.
• Cultivate relationships with individual and corporate customers
************************************************************************************************Role/Job Title- Deputy Branch ManagerBusiness- Retail BankingJob PurposeThe role entails managing and scaling up the retail banking business for the branch by executing strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. The role bearer is accountable for ensuring expansion of branch footprint, product penetration and delivery of high-quality customer service. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep.Roles & ResponsibilitiesKey / Primary Responsibilities of the Role - List the primary deliverables- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Banks policies and procedures- Ensuring the best in class customer service- Manage and complete branch audit by external auditors- Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the Branch to do the same- Make action plan, and strategize to get profit through branch operations and cross sell- Keep up to date with product to provide suitable advice to the customers- Ensure smooth functioning of the branch and follow banking norms- Responsible for closing all the observations in the audit report- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer

Keyskills :
branch salesbranch managementupsellingbranch operationsbranch bankingauthorisations